1.Are you certified suppliers on the international platform?
Yes,we are certified truly.
2. Are you a factory or a trading company?
We are a factory manufacturer with our own factory located in Hangzhou China.We welcome factory audits.
3.How long have you been in business?
Our company was established in 2011 and has over 15 years of experience in the industry.
4. How about your design or printing pattern?
We have our design team, and for the printing pattern, we also have our own patent.
5.Do you support Alibaba Trade Assurance?
Yes, all our transactions are protected by Alibaba Trade Assurance, which secures your payment and guarantees order quality and on-time shipment.
6. What payment methods do you accept?
We accept various payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, and Credit Card.
7.How do you ensure product quality?
We have a strict quality control system, including incoming material inspection (IQC), in-process inspection (IPQC), and final inspection (FQC) before shipment. Third-party inspections are also welcome.
8.Is the logistics status transparent and How do you calculate shipping costs?
Yes ,the logistics status is available except for a little slower sea transportation.Shipping costs are calculated based on the order's weight, volume, and destination. We will provide a detailed shipping quote.
9. Which Incoterms do you support? (e.g., FOB, CIF, DDP).
We are flexible with trade terms and commonly work with FOB, CIF, EXW, and DDP.
10. What should I do if I receive a defective/damaged product?
Please contact us immediately with photos or videos of the issue. We will offer a solution, such as replacement, repair, or a refund, according to our warranty policy.